HOP helps your business answer customers instantly.
Train HOP on your business, answer customer questions across website chat and Instagram, collect requests, and hand conversations to your team when needed.
Works on your website chat and Instagram — with human handoff when it matters.
HOP
AI assistant
Built for businesses that cannot miss a message.
HOP handles the questions that repeat all day, so your team can focus on the conversations that need a person.
Answer customers 24/7
HOP stays available after hours, during busy service, and when the team is with other guests.
Cut repetitive questions
Hours, prices, location, policies, and product details — answered from the information you provide.
Train it on your business
Add your details, services, and knowledge. HOP answers from what you actually offer — not generic guesses.
Collect requests and reservations
Capture booking, pickup, or enquiry details and keep them organised for your team to follow up.
Hand off when a human is needed
If someone asks for a person, or HOP is not confident, the conversation is flagged for your team.
Stay in control
You manage the knowledge, review missed questions, and decide when HOP should pause for a person.
How it works
Three steps. Your team stays in charge.
01
Add your business info
Name, hours, services, policies, and FAQs. The more HOP knows, the better it answers.
02
Let HOP answer customers
Add website chat, connect Instagram, and HOP replies using your business knowledge.
03
Step in when needed
Review training gaps, take over conversations, and keep the experience personal.
Built for businesses that talk to customers.
HOP is one assistant, trained on each business’s own products, services, and policies — not hotel-only software.
Hotels & Hospitality
Guest questions, amenities, and reception support.
Restaurants & Cafés
Menus, hours, prices, and pickup reservation requests.
Retail
Products, prices, and customer support.
Beauty & Services
Service questions, pricing, and enquiry routing.
Other businesses
If customers ask the same questions, HOP can learn them.
Everything you need to run HOP well.
Training & knowledge
Teach HOP your facts, review missed questions, and keep answers aligned with how you actually work.
Service catalog
Add menus, prices, and actions so customers can ask about what you offer — and request the next step.
Human handoff
When a guest wants a person, HOP collects what your team needs and pauses so staff can take over.
Preview before you go live
Test HOP as a customer would, then install website chat or connect Instagram when you are ready.
Integrations you can use today
Website widget and Instagram DMs. No extra channels claimed — just the ones HOP already supports.
A dashboard you can actually manage
See what needs training, who needs a human, and what HOP knows — without a complicated setup.
Built for real businesses
Practical answers for cafés, shops, studios, and hotels — not a generic chatbot demo.
You stay in control
HOP only uses the information you add, and you can review or correct it anytime.
A person can always step in
Human handoff is part of the product, not an afterthought.
Easy to manage
Train, preview, deploy, and follow up from one dashboard.
Put HOP to work on the questions you already know by heart.
Create an account, add your business information, and see how HOP answers — then go live on website chat or Instagram.
Website chat Instagram